Keeping Top Score

Credit Monitoring Protection

Lead Product Designer, Launched 2024

Led the end-to-end design and launch of a flagship credit score monitoring feature from initial ideation to market deployment. As the design owner for this net-new product offering, I spearheaded user experience strategies to integrate complex APIs from premier credit bureaus, including Equifax and TransUnion. This strategic feature successfully anchored our position within the competitive consumer finance market and empowered users with rich, actionable insights into their credit health and history.

Main Takeaway

With this feature release, we were able to get over 40% of eligible customers to enroll within the first 90 days. Our satisfaction survey also revealed 88% of users found this feature useful and delightful.